Return Policy

Returns

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be:
✔ In its original condition (unworn, unused, with tags, and in original packaging)
✔ Accompanied by a receipt or proof of purchase

To initiate a return, contact us at love@sydney-harbour-boutique.com. Returns must be sent to the original shipping address.

Once your return is approved, we will provide you with a return shipping label and instructions on how to send your package. Items returned without prior approval will not be accepted.

For any return-related questions, feel free to reach out to us at love@sydney-harbour-boutique.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if you receive:

• A defective or damaged item
• The wrong item

We’ll assess the issue and make it right as quickly as possible.

Non-Returnable Items

Certain products cannot be returned, including:
🚫 Personal care items (e.g., beauty products)
🚫 Custom-made or personalized items
🚫 Final sale items & gift cards

If you have concerns about a specific item, contact us before purchasing.

Exchanges

If you need a different size or color, the quickest way is to return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
✔ If approved, a refund will be issued to your original payment method within 10 business days.
✔ If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at love@sydney-harbour-boutique.com.